These terms and conditions contain legal obligations and we encourage you to read through them carefully. Unless otherwise started, any purchases made through puredominicanvacations.com, our distributors, and our affiliates are subject to these terms and conditions.
All bookings are made with Pure Dominican Vacations (us/we). By making a booking, the traveler (you) is deemed to have agreed to these terms and conditions on behalf of all individuals included in the booking. The services to be provided are those in your booking confirmation invoice. No alterations or variations to these terms and conditions are in effect unless made in writing by and under the authority of Pure Dominican vacations.
a) Credit cards — Pure Dominican Vacations accepts the following credit cards for payment:
b) Credit card service fee — Pure Dominican Vacations does not charge travelers a service fee on credit card payments; Some banks have been known charge their customers a small fee for what they see as an international transaction. Please check with your bank prior to purchase if this will affect your payment.
c) Payment due — With the exception of Private Tours, full payment is required at the time of booking. Payment for private tours is due upon confirmation of tour itinerary.
3.1 Cancellations by the traveler
a) Cancellation fees – Cancellation fees may apply to any cancellations by the traveler of a service provided by Pure Dominican Vacatios. Unless otherwise specified, the cancellation policy is as follows:
b) Unused portions of tours – No refund is provided for any unused portion of a tour, including the entire tour in the event a traveller does not commence at the designated start point of the tour.
3.2 Cancellations by Pure Dominican Vacations
We may cancel a tour at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer amounts paid to an alternate departure date or, alternatively, receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance, or non-refundable flights.
3.3 Amendments to bookings by the traveller
a) If a traveler wishes to amend an existing booking, the original booking must be cancelled and a new booking made. Prices applying to the new booking will be the price at the time the new booking is made. Cancellation charges may apply (refer to 3.1 Cancellations by the traveler).
3.4 Amendments to itineraries by Pure Dominican Vacations
While we endeavour to operate all tours as described, we reserve the right to change the tour itinerary. The itinerary provided for each Pure Dominican Vacations product is representative of the activities planned; however, the route, amenities, stops, and modes of transport may be subject to change without prior notice due to local circumstances or events. If we make a major change before departure, we will inform you as soon as reasonably possible. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.
a) Confirmation — Upon receipt of full payment, Pure Dominican Vacations will issue a voucher via email for the booked tour.
b) Voucher — The lead traveler must present the original voucher issued by Pure Dominican Vacations at the start of the tour. Pure Dominican Vacations reserves the right to refuse service to any travelers not able to provide their voucher to their guide at the beginning of the tour.
5.1 Traveler confirmation
We recommend the lead traveler contact the local Pure Dominican Vacations Partner 24 hours prior to the start of their tour to confirm the tour departure. The local partner’s contact information is available on the voucher provided.
Travelers must adhere to the start time set out in the product information on their voucher. We start on time, so please allow enough time to be at the start point before your official start time on your voucher. If you know you are going to be late, please contact us on the phone number on your voucher and we’ll do our best to help you catch up. If a traveler hasn’t arrived on time and without any contact, Pure Dominican Vacations and the local Pure Dominican Vacations Partner will consider the traveler to be a “no show” and the tour will start without them and no refund will be provided. The following start point(s) are outlined in the tour information and on the confirmation voucher:
5.3 Your responsibility
The traveler making the booking is responsible for their own and their party’s actions. If Pure Dominican Vacations or the local Pure Dominican Vacations Partner deems you or your party’s actions to cause danger to other travelers or our staff, to intervene with other clients’ enjoyment of the trip, or to be offensive to the local communities and cultures, Pure Dominican Vacations and the local Pure Dominican Vacations Partner reserve the right to remove you from the tour effectively immediately. No refund will be supplied. You must at all times comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
5.4 Acceptance of risk
You acknowledge that your tour may involve a degree of personal risk. You may be visiting places where the political, cultural, and geographical attributes present dangers and physical challenges greater than those present in your daily life. We use information from government foreign departments and reports from our own contacts in assessing whether an Pure Dominican Vacation product should operate. However, it is also your own responsibility to acquaint yourself with all possible relevant travel information. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
The lead traveler is responsible for providing accurate information during the booking process. Pure Dominican Vacations reserves the right to cancel any bookings if inaccurate information is provided, including (but not exclusive to):
a) Age requirements — All travelers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveler under the age of 18. While many of our tours permit all ages, the minimum age requirements may vary with tours. Please see the tour description on puredominicanvacations.com to check whether a tour is child-friendly. For tours featuring alcohol, travelers may be required to show proof of age of majority.
b) Health requirements — Some of our trips can be physically demanding and travelers must ensure that they are suitably fit to allow participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you are physically fit to participate. All our tours specify a physical rating, which is to be used as a guideline for gauging whether a tour is appropriate for your fitness level.
It is a requirement that all travelers doing an Pure Dominican Vacations activity have valid and comprehensive travel insurance. Neither Pure Dominican Vacations nor the Pure Dominican Vacations Partner can be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.
Unless travelling domestically, travelers must carry a valid passport and have obtained the appropriate visas when travelling with Pure Dominican Vacations and the local Pure Dominican Vacations Partners. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is the traveler’s responsibility to ensure that you are in possession of the correct visas for your holiday. Pure Dominican Vacations and the local Pure Dominican Vacations Partners cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation.
Should you have a complaint about your Pure Dominican Vacations, we urge you to discuss this at the time with the local Pure Dominican Vacations Partner. In the event you wish to complain further, please contact Pure Dominican Vacations in writing within 30 days or travel. Complaints received outside this timeframe will not be considered.
You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
a) By using puredominicanvacations.com, Pure Dominican Vacations distributors, and/or affiliates, the traveler agrees to be bound by the conditions outlined in these terms and conditions.
b) By engaging with Pure Dominican Vacations, the traveler agrees to do so for lawful purposes only.
c) When engaging with Pure Dominican Vacations, the traveler agrees to do so for personal purposes and not for their own personal commercial gain and will not enter into or provide fraudulent requests or information to Pure Dominican Vacations or the local Pure Dominican Vacations.
a) Pure Dominican Vacations, Pure Dominican Vacations Partners, affiliates, and distributors shall not be liable for injury, damage, loss, accident, delay, or irregularity, liability, or expense to person or property.
b) Pure Dominican Vacations, Pure Dominican Vacations Partners, affiliates, and distributors accept no responsibility for any sickness, acts of crime, labour disputes, government actions, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation, or for any misadventure or casualty or any other causes beyond their control.
c) Pure Dominican Vacations maintains information that is accurate to the best of our knowledge; however, does not warrant that content and information provided on puredominicanvacations.com or via any of our affiliate sites or via distributors will be without error and that functionality of the websites uninterrupted or without error.
d) Pure Dominican Vacations will not accept responsibility or liability for any traveler who contravenes any law or regulation of Dominican Republic or any country visited with our itineraries.
e) This agreement is governed by the laws of Dominican Republic.
You agree to defend and indemnify Pure Dominican Vacations, all Pure Dominican Vacations Partners, our affiliates, and distributors, and any of their officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees brought by third parties as a result of:
a) Your breach of this agreement or documents referenced in this agreement;
b) Your violation of any law or the rights of a third party; and/or
c) Your use of this website or any of Pure Dominican Vacations affiliate websites.
In the event that any term or condition contained here is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
Santo Domingo. Dominican Republic
Pure Dominican Vacations reserves the right to update and/or alter these terms and conditions at any time. The latest terms and conditions can always be found on the Pure Dominican Vacations website puredominincanvacations.com and will supersede any previous versions.